Help center
Troubleshooting
8 articles with the steps inside Chainlink WMS.
- The printer does not print Check in order: license, Wizard open or service active, printer status and pending jobs.
- The Wizard does not find the printer or the reader Same network, local network permission on macOS, firewall, device powered on and adding it by IP address.
- The app does not read barcodes The DataWedge profile, the scanner selected in Settings, camera permission and the barcode format.
- The handheld RFID reader does not read USB-C cable, reader detected in the app, a plan with RFID and tags registered in the account.
- An RFID portal appears offline What offline means, how to check the reader, the Wizard or its service, and what happens to the reads in the meantime.
- Items pending upload in the app What to do with operations that could not be synchronized.
- I cannot sign in Incorrect username or password, too many attempts, deactivated user or restricted account.
- A receipt or a pick list cannot be closed Pending lines, shortages not approved, a location without stock or user permissions.
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