- Connect the RFD40 with a USB-C cable: a mount without a data connection does not work.
- Check that the app shows the reader as detected.
- RFID requires Professional or Enterprise.
- If it reads but does not recognize the piece, the tag is not registered in your account.
Troubleshooting
The handheld RFID reader does not read
USB-C cable, reader detected in the app, a plan with RFID and tags registered in the account.
Available in Professional and Enterprise
Updated October 28, 2026 by the Business in a Wave team
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