- Check the username and the password; if you forgot it, use the link to reset it on the sign-in screen.
- After several failed attempts, access is paused for a few seconds.
- If your user was deactivated, ask your administrator to reactivate it.
- If your company's account is restricted because of a pending payment, only the person who manages billing can access Billing and plan.
Troubleshooting
I cannot sign in
Incorrect username or password, too many attempts, deactivated user or restricted account.
All plans
Updated October 28, 2026 by the Business in a Wave team
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