A portal appears offline when the reader stops reporting. Check that the reader is powered on and on the network and, if it is an STid, that the Wizard is open or running as a system service. A Zebra FX stores the reads it could not deliver and sends them when it reconnects.
Troubleshooting
An RFID portal appears offline
What offline means, how to check the reader, the Wizard or its service, and what happens to the reads in the meantime.
Available in Professional and Enterprise
Updated October 28, 2026 by the Business in a Wave team
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