- On Zebra handhelds, check that the Chainlink DataWedge profile exists.
- In the app's settings, confirm the selected scanner.
- On phones, allow access to the camera.
- Check that the barcode is printed with good quality and in a format your device reads.
Troubleshooting
The app does not read barcodes
The DataWedge profile, the scanner selected in Settings, camera permission and the barcode format.
All plans
Updated October 28, 2026 by the Business in a Wave team
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