Troubleshooting

The printer does not print

Check in order: license, Wizard open or service active, printer status and pending jobs.

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Updated October 28, 2026 by the Business in a Wave team

Check in this order:

  1. License: in Settings › Devices › Printers, the printer must have a license. Without a license, it does not receive jobs.
  2. Wizard: it must be open or installed as a system service on a computer on the same network.
  3. Printer status: check that it is not paused, out of labels or with the printhead open. The Wizard shows the status the printer reports.
  4. Pending jobs: in Printers › Queue, check whether there are stopped jobs or jobs with errors.

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