When the return is approved, its receipt is created. On the handheld it appears in My work › Receipts as Receive DEV-000012.
- Start the receipt and scan each piece (code, serial number or GS1 label with lot).
- The piece enters the DEVOLUCIONES location in quarantine: it cannot be picked until the inspection assigns it a disposition.
- Finish closes the receipt: "Return received: 5 pcs in quarantine."
A serial number or lot that was not shipped
Chainlink compares each serial number and lot with the original outbound document. In Settings › Operating rules › Operations › Returns, the Serial number or lot different from the original outbound document option determines what happens:
- Strict (default): it is rejected with "Serial number SN-00981 does not match the original outbound document." and nothing is recorded.
- Warning: it is accepted, a warning is shown and the inspection is marked Does not match the original outbound document.
If the piece had an RFID tag, the tag remains linked to the returned piece.