A customer return originates from the outbound document with which the goods were shipped. It is enabled in Settings › Operating rules › Operations › Visible modules › Returns.
- Go to Inbound › Returns › New return and keep Customer return.
- Search for the original outbound document by document number, customer or
PKG-. - The lines arrive with what was shipped: product, lot and serial numbers. Enter how much of each is returned.
- Select the general reason, the RMA number if you have one, and notes.
- Save draft leaves it in Draft; Approve leaves it ready to be received.
Chainlink assigns it a code such as DEV-000012. It does not allow you to request more than was shipped minus what has already been returned in other returns: it responds "The quantity exceeds what was shipped in the original outbound document (6 pcs)."
As long as nothing has been received, Cancel return voids it and releases the quantity for another return.