The company's catalog is configured in Settings › Operating rules › Return reasons. Each reason has:
- Code (lowercase letters, numbers or underscore) and name.
- Type: customer or supplier.
- Requires photo: the inspection cannot be saved without at least one photo.
- Suggested disposition: the inspection proposes it when the reason is selected.
Chainlink includes by default: Damaged product, Order error, Not requested by the customer, Expired or close to expiration and Factory defect (customer), and Factory defect and Purchase surplus (supplier). A reason is deactivated, not deleted, so that past inspections keep it.