When a rule in Requires approval mode stops an action, the operator sees "Requires a supervisor's approval" and there are two options:
- On the handheld: the supervisor enters their username and password on the operator's device. It applies only to that action: it does not sign the supervisor in or sign the operator out. After 5 failed attempts within 15 minutes, it is locked.
- From the web: Operations › Approvals (permission
rules.override) lists pending requests with the rule, the document, who requested it and the time left before it expires. Approve or Reject with a reason. The page refreshes every 30 seconds.
Once approved, the action is repeated automatically and the history shows "Approved by" with the supervisor's name. An approval is valid once and only for the same action: if the quantity changes, a new one is required. It expires after 15 minutes. A supervisor who performs the action personally is recorded as their own approver.